There’s no doubt the world has gone mobile, both in the consumer space and in the enterprise space. The rapid expansion of mobile technology and usage has led to an enterprise environment that relies on business mobility to remain competitive.
Not only is a growing percentage of employees working remotely, which necessitates an enterprise mobility strategy, but the majority of business-related emails are now opened on a wireless device or smartphone. Employees increasingly conduct business wherever they are and whenever they can thanks to mobile technology.
This level of continuity and mobility is possible thanks to unified communications and fixed mobile convergence tools. Gone are the days of having to interrupt a client call to transfer the conversation from a desk phone to a mobile phone, or sacrificing call handling features when conducting business on a smartphone. These tools allow phone calls and features to move seamlessly between devices.
Deploying mobile technology and a business mobility strategy is imperative for any enterprise to be competitive and successful in today’s mobile world. Consider these five advantages of business mobility technology.
Conducting business via mobile phones is no longer revolutionary, but in the past, calling a client on a mobile phone meant the employee’s personal mobile phone number became available to everyone he or she called for business purposes. Today, new software and applications allow employees to call clients and co-workers on their mobile phone using a business number so that personal information is protected.
As the business workforce becomes increasingly mobile and schedules take on the fluidity and flexibility that mobility provides, phone sessions don’t always begin and end on a desk phone. Fixed mobile convergence allows an employee to transfer calls from a desk phone to a mobile phone to a home phone with the push of a button, without interrupting important calls.
It wasn’t that long ago that employees were essentially unreachable if they weren’t sitting at their desk. Now, thanks to mobility and unified communications, incoming calls can automatically be routed directly to a mobile phone.
It also wasn’t that long ago that taking a call on a mobile phone meant sacrificing business features like contact directories, presence, status, call logging, and call monitoring. Unified communications tools now allow for these important features to be delivered to a mobile phone along with calls.
For all the good things mobile devices bring to enterprises, the increasing use of personal devices takes away some company control over device usage. Calls made on company networks can be tracked in various ways to enforce policies and generate reports that are useful in analyzing business processes. Off-system calls make that monitoring difficult.
New business phone applications facilitate this monitoring of off-system calls by routing calls through the application rather than the cellular interface. This allows the business manager to collect call data for report creation and training purposes.
Mobility is an inevitable part of consumer and business life, and companies must be willing to embrace business mobility and learn to harness its power in order to be competitive and successful. The key to successfully implementing a business mobility strategy is to learn about the different tools available to add value with mobility while also managing off-network devices.
Contact us to learn more about implementing a successful business mobility strategy.