Organizations in highly regulated industries are challenged with extreme diligence and constantly changing consumer demands. Financial institutions know this dynamic all to well and understand the consequences of getting it wrong.
Bogged down by several manual, labor-intensive processes for preparing servers for automation and for triaging issues when automation failed, a Fortune 50 financial services company enlisted our help to solve these pervasive challenges impeding their ability to stay ahead of the curve. During our initial assessment we identified several pain points, including onboarding and management of database severs, audit and compliance of middleware applications and database management, and underutilization of automation and orchestration capabilities. What we saw was a process of manual interventions without an adequate method of monitoring servers and tracking progress when resolving issues. These pains were exacerbated by persistent miscommunication among teams regarding the status and priorities of business-critical applications.
Undertaking a detailed assessment of current tools and processes and conducting interviews with key stakeholders across multiple business units, we collected feedback on areas of concern related to maturity and usage of the orchestration tool. Then we set our priorities based on maximizing the business impact that could be realized through enhanced orchestration and automation.
Coda improved upon the existing patching automation making it more robust, with better error handling and reporting, to improve overall performance. Then we optimized the servers to take advantage of the advanced automation capabilities and implemented a workflow to run system checks so the DBA team can quickly identify which servers have issues affecting automation. Employing our DevOptimized Approach™ to prepare existing servers and onboard new ones, we enabled the Bank to perform mass patching of their databases, while meeting security and compliance requirements with fewer resources, saving them over $2.1 million per year.